This Section explains your rights to cancel a contract between us for the sale of wines and other products.
SECTION 1: YOUR RIGHTS AS A CONSUMER
When you buy wines and other products from us as a consumer, you have certain legal rights in respect of the quality of the goods and the circumstances in which you can cancel the contract and receive a refund.
You are always entitled to exercise your statutory rights as a consumer, but our Returns and Cancellations policy is more generous than the law requires. If you have any questions about your rights as a consumer, or under these terms, please contact us.
SECTION 2: IF YOU CHANGE YOUR MIND
If you change your mind about some or all of your order, you may contact us within 14 days of receipt of the goods to cancel the contract and receive a refund. We will arrange to collect the unwanted wines free of charge.
Please note that you will not be refunded any enhanced delivery fees (if you opted for one of our premium delivery services), and we may deduct a reasonable sum from your refund if any of the returned goods are not in saleable condition and their original packaging.
We cannot offer refunds or exchanges if you change your mind about an order for any perishable goods (such as hampers or other items containing food).
Ending the contract because of something we have done.
If you wish to cancel your order for any of the reasons listed below, please contact us to let us know. We will cancel your order and we will refund you in full for any products which have not been provided. These reasons are:
If a contract has come into existence between us, you have a legal right to end the contract because of something we have done wrong (including where we fail to deliver your goods on the agreed date). Please contact us to let us know. The contract will end immediately, and we will refund you in full for any products which have not been provided.
SECTION 3: GIFT RETURNS
We will only accept returned gifts, and arrange refunds in accordance with these terms, where this is sought by the member who purchased the gift originally.
SECTION 4: HOW TO CANCEL YOUR CONTRACT
If you wish to cancel your order or contract with us for any reason, please contact us as soon as possible to let us know by emailing us at info@carmelitawine.com.
If your order has already been picked or despatched, it may not be able to be cancelled.
SECTION 5: REFUNDS AND ACCOUNT CREDIT
Where you are due a refund under these terms, we will process your refund within 14 days either to the same payment method that you originally used to make payment (or, if this is not possible, by BACS transfer).
Where a credit is placed on your account following the cancellation of an order and/or return of goods, you may contact us to arrange a refund to the payment method that you originally used to make payment (or, if this is not possible, by BACS transfer).
Where you opt to receive a voucher rather than a refund payment, please note that the voucher may only be used once and should therefore be used against an order that is of equal or higher value than the voucher. If you use a voucher against an order that is of lower value than the voucher, the voucher will expire and any outstanding value on the voucher will be lost.